1. Order Processing

All orders are processed within 1–3 business days, excluding weekends and holidays. You will receive a confirmation email once your order is placed, and a follow-up email with tracking information once your package ships.

2. Shipping Methods & Rates

We offer the following shipping options at checkout:

Shipping Method              Estimated Delivery Time                      Cost

Ground Advantage (US)     3–5 business days             Calculated at checkout

Priority Mail (US)                  2–3 business days            Calculated at checkout

Please note: Delivery times are estimates and may vary based on your location and the shipping carrier’s availability.

3. Packaging & Handling

At ShakaCollects, we take pride in ensuring that every order is packaged and shipped with the utmost care. Your items will be securely packed to protect against damage during transit. We treat every order like a collector would—with attention and respect.

4. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Tracking typically becomes active within 24 hours of shipment.

5. Address Accuracy

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders lost or delayed due to incorrect or incomplete addresses.

6. Lost or Damaged Shipments

If your order is lost in transit or arrives damaged: Contact us at connect@shakacollects.com within 7 days of delivery. We’ll work with the carrier and provide assistance in resolving the issue. Refunds or replacements will be handled on a case-by-case basis.

7. Returns Due to Delivery Issues

If your order is returned to us due to an undeliverable address or missed delivery attempts: You may be responsible for reshipping fees. We’ll contact you before reshipping to confirm the correct address.

8. Contact Us

If you have any questions or concerns, feel free to reach out:

Email: connect@shakacollects.com

Website: www.shakacollects.com